The global pandemic in the past year has affected most of the world. Governments across the world experience rising costs as demands for social, health and welfare services continues to rise while budgets and resources continue to shrink.
Governments and organizations seek to minimize their service delivery costs by migrating their customers to online services, mobile apps & social media platforms. Choosing the right services and most appropriate delivery model is critical to the success of public service agency.
Our Approach
| Service Delivery Model | Service Catalogue |
| Consultech will engage with you to understand your vision, objectives, business plans, service offerings, assets and organizational outcomes. Consultech will review your customer base, delivery channels, portals, smart services, integration, core, data, technology stack and your capabilities. Consultech will deliver a service delivery model and identify areas that need strengthening to enhance delivery of services. | Consultech will engage with you to understand your service offerings, service management implementation and customer expectations and organizational outcomes. Consultech will design and develop a service catalogue focused on customer facing smart services and identify service management processes that need strengthening. |
Our Offering
Consultech will collaborate with the organization to develop a service delivery model, service focus areas and services catalogue.
The approach has been successfully utilized various organizations and government departments.